Table of Content
1 Introduction
1.1 Objective of the Study
1.2 Definition of the Market
1.3 Market Scope
1.3.1 Market Segment by Type, Application and Marketing Channel
1.3.2 Major Regions Covered (North America, Europe, Asia Pacific, Mid East & Africa)
1.4 Years Considered for the Study (2015-2028)
1.5 Currency Considered (U.S. Dollar)
1.6 Stakeholders
2 Key Findings of the Study
3 Market Dynamics
3.1 Driving Factors for this Market
3.2 Factors Challenging the Market
3.3 Opportunities of the Global Social Customer Relationship Management (CRM) Software Market (Regions, Growing/Emerging Downstream Market Analysis)
3.4 Technological and Market Developments in the Social Customer Relationship Management (CRM) Software Market
3.5 Industry News by Region
3.6 Regulatory Scenario by Region/Country
3.7 Market Investment Scenario Strategic Recommendations Analysis
4 Value Chain of the Social Customer Relationship Management (CRM) Software Market
4.1 Value Chain Status
4.2 Upstream Raw Material Analysis
4.3 Midstream Major Company Analysis (by Manufacturing Base, by Product Type)
4.4 Distributors/Traders
4.5 Downstream Major Customer Analysis (by Region)
5 Global Social Customer Relationship Management (CRM) Software Market-Segmentation by Type
5.1 Cloud-based
5.2 On-premises
6 Global Social Customer Relationship Management (CRM) Software Market-Segmentation by Application
6.1 SMEs
6.2 Large Enterprises
7 Global Social Customer Relationship Management (CRM) Software Market-Segmentation by Marketing Channel
7.1 Traditional Marketing Channel (Offline)
7.2 Online Channel
8 Competitive Intelligence - Company Profiles
8.1 Jive Software
8.1.1 Jive Software Profile
8.1.2 Jive Software Sales, Growth Rate and Global Market Share from 2015-2020
8.1.3 Jive Software Product/Solution Launches and Enhancements Analysis
8.1.4 Jive Software Business Overview/Recent Development/Acquisitions
8.2 Oracle
8.2.1 Oracle Profile
8.2.2 Oracle Sales, Growth Rate and Global Market Share from 2015-2020
8.2.3 Oracle Product/Solution Launches and Enhancements Analysis
8.2.4 Oracle Business Overview/Recent Development/Acquisitions
8.3 Pegasystems
8.3.1 Pegasystems Profile
8.3.2 Pegasystems Sales, Growth Rate and Global Market Share from 2015-2020
8.3.3 Pegasystems Product/Solution Launches and Enhancements Analysis
8.3.4 Pegasystems Business Overview/Recent Development/Acquisitions
8.4 SAP
8.4.1 SAP Profile
8.4.2 SAP Sales, Growth Rate and Global Market Share from 2015-2020
8.4.3 SAP Product/Solution Launches and Enhancements Analysis
8.4.4 SAP Business Overview/Recent Development/Acquisitions
8.5 IBM
8.5.1 IBM Profile
8.5.2 IBM Sales, Growth Rate and Global Market Share from 2015-2020
8.5.3 IBM Product/Solution Launches and Enhancements Analysis
8.5.4 IBM Business Overview/Recent Development/Acquisitions
8.6 SugarCRM
8.6.1 SugarCRM Profile
8.6.2 SugarCRM Sales, Growth Rate and Global Market Share from 2015-2020
8.6.3 SugarCRM Product/Solution Launches and Enhancements Analysis
8.6.4 SugarCRM Business Overview/Recent Development/Acquisitions
8.7 Lithium
8.7.1 Lithium Profile
8.7.2 Lithium Sales, Growth Rate and Global Market Share from 2015-2020
8.7.3 Lithium Product/Solution Launches and Enhancements Analysis
8.7.4 Lithium Business Overview/Recent Development/Acquisitions
8.8 Netsuite
8.8.1 Netsuite Profile
8.8.2 Netsuite Sales, Growth Rate and Global Market Share from 2015-2020
8.8.3 Netsuite Product/Solution Launches and Enhancements Analysis
8.8.4 Netsuite Business Overview/Recent Development/Acquisitions
8.9 Salesforce
8.9.1 Salesforce Profile
8.9.2 Salesforce Sales, Growth Rate and Global Market Share from 2015-2020
8.9.3 Salesforce Product/Solution Launches and Enhancements Analysis
8.9.4 Salesforce Business Overview/Recent Development/Acquisitions
8.10 Microsoft
8.10.1 Microsoft Profile
8.10.2 Microsoft Sales, Growth Rate and Global Market Share from 2015-2020
8.10.3 Microsoft Product/Solution Launches and Enhancements Analysis
8.10.4 Microsoft Business Overview/Recent Development/Acquisitions
9 Global Social Customer Relationship Management (CRM) Software Market-Segmentation by Geography
10 North America
10.1 North America Social Customer Relationship Management (CRM) Software Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
10.2 North America Social Customer Relationship Management (CRM) Software Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
10.3 North America Social Customer Relationship Management (CRM) Software Production Analysis from 2015-2020
10.4 North America Social Customer Relationship Management (CRM) Software Consumption Analysis from 2015-2020
10.5 North America Social Customer Relationship Management (CRM) Software Import and Export from 2015-2020
10.6 North America Social Customer Relationship Management (CRM) Software Value, Production and Market Share by Type (2015-2020)
10.7 North America Social Customer Relationship Management (CRM) Software Consumption, Value and Market Share by Application (2015-2020)
10.8 North America Social Customer Relationship Management (CRM) Software by Country (United States, Canada)
10.8.1 North America Social Customer Relationship Management (CRM) Software Sales by Country (2015-2020)
10.8.2 North America Social Customer Relationship Management (CRM) Software Consumption Value by Country (2015-2020)
10.9 North America Social Customer Relationship Management (CRM) Software Market PEST Analysis
11 Europe
11.1 Europe Social Customer Relationship Management (CRM) Software Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
11.2 Europe Social Customer Relationship Management (CRM) Software Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
11.3 Europe Social Customer Relationship Management (CRM) Software Production Analysis from 2015-2020
11.4 Europe Social Customer Relationship Management (CRM) Software Consumption Analysis from 2015-2020
11.5 Europe Social Customer Relationship Management (CRM) Software Import and Export from 2015-2020
11.6 Europe Social Customer Relationship Management (CRM) Software Value, Production and Market Share by Type (2015-2020)
11.7 Europe Social Customer Relationship Management (CRM) Software Consumption, Value and Market Share by Application (2015-2020)
11.8 Europe Social Customer Relationship Management (CRM) Software by Country (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden, Poland, Belgium)
11.8.1 Europe Social Customer Relationship Management (CRM) Software Sales by Country (2015-2020)
11.8.2 Europe Social Customer Relationship Management (CRM) Software Consumption Value by Country (2015-2020)
11.9 Europe Social Customer Relationship Management (CRM) Software Market PEST Analysis
12 Asia-Pacific
12.1 Asia-Pacific Social Customer Relationship Management (CRM) Software Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
12.2 Asia-Pacific Social Customer Relationship Management (CRM) Software Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
12.3 Asia-Pacific Social Customer Relationship Management (CRM) Software Production Analysis from 2015-2020
12.4 Asia-Pacific Social Customer Relationship Management (CRM) Software Consumption Analysis from 2015-2020
12.5 Asia-Pacific Social Customer Relationship Management (CRM) Software Import and Export from 2015-2020
12.6 Asia-Pacific Social Customer Relationship Management (CRM) Software Value, Production and Market Share by Type (2015-2020)
12.7 Asia-Pacific Social Customer Relationship Management (CRM) Software Consumption, Value and Market Share by Application (2015-2020)
12.8 Asia-Pacific Social Customer Relationship Management (CRM) Software by Country (China, Japan, South Korea, Australia, India, Taiwan, Indonesia, Thailand, Philippines, Malaysia)
12.8.1 Asia-Pacific Social Customer Relationship Management (CRM) Software Sales by Country (2015-2020)
12.8.2 Asia-Pacific Social Customer Relationship Management (CRM) Software Consumption Value by Country (2015-2020)
12.9 Asia-Pacific Social Customer Relationship Management (CRM) Software Market PEST Analysis
13 Latin America
13.1 Latin America Social Customer Relationship Management (CRM) Software Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
13.2 Latin America Social Customer Relationship Management (CRM) Software Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
13.3 Latin America Social Customer Relationship Management (CRM) Software Production Analysis from 2015-2020
13.4 Latin America Social Customer Relationship Management (CRM) Software Consumption Analysis from 2015-2020
13.5 Latin America Social Customer Relationship Management (CRM) Software Import and Export from 2015-2020
13.6 Latin America Social Customer Relationship Management (CRM) Software Value, Production and Market Share by Type (2015-2020)
13.7 Latin America Social Customer Relationship Management (CRM) Software Consumption, Value and Market Share by Application (2015-2020)
13.8 Latin America Social Customer Relationship Management (CRM) Software by Country (Brazil, Mexico, Argentina, Columbia, Chile)
13.8.1 Latin America Social Customer Relationship Management (CRM) Software Sales by Country (2015-2020)
13.8.2 Latin America Social Customer Relationship Management (CRM) Software Consumption Value by Country (2015-2020)
13.9 Latin America Social Customer Relationship Management (CRM) Software Market PEST Analysis
14 Middle East & Africa
14.1 Middle East & Africa Social Customer Relationship Management (CRM) Software Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
14.2 Middle East & Africa Social Customer Relationship Management (CRM) Software Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
14.3 Middle East & Africa Social Customer Relationship Management (CRM) Software Production Analysis from 2015-2020
14.4 Middle East & Africa Social Customer Relationship Management (CRM) Software Consumption Analysis from 2015-2020
14.5 Middle East & Africa Social Customer Relationship Management (CRM) Software Import and Export from 2015-2020
14.6 Middle East & Africa Social Customer Relationship Management (CRM) Software Value, Production and Market Share by Type (2015-2020)
14.7 Middle East & Africa Social Customer Relationship Management (CRM) Software Consumption, Value and Market Share by Application (2015-2020)
14.8 Middle East & Africa Social Customer Relationship Management (CRM) Software by Country (Saudi Arabia, UAE, Egypt, Nigeria, South Africa)
14.8.1 Middle East & Africa Social Customer Relationship Management (CRM) Software Sales by Country (2015-2020)
14.8.2 Middle East & Africa Social Customer Relationship Management (CRM) Software Consumption Value by Country (2015-2020)
14.9 Middle East & Africa Social Customer Relationship Management (CRM) Software Market PEST Analysis
15 Future Forecast of the Global Social Customer Relationship Management (CRM) Software Market from 2020-2028
15.1 Future Forecast of the Global Social Customer Relationship Management (CRM) Software Market from 2020-2028 Segment by Region
15.2 Global Social Customer Relationship Management (CRM) Software Production and Growth Rate Forecast by Type (2020-2028)
15.3 Global Social Customer Relationship Management (CRM) Software Consumption and Growth Rate Forecast by Application (2020-2028)
16 Appendix
16.1 Methodology
16.2 Research Data Source
