1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Customer Care BPO Market Size Growth Rate by Type (2015-2028)
1.4.2 Onshore Outsourcing
1.4.3 Offshore Outsourcing
1.5 Market by Application
1.5.1 Global Customer Care BPO Market Share by Application (2015-2028)
1.5.2 Telecom & IT
1.5.3 BFSI
1.5.4 Healthcare & Life Sciences
1.5.5 Government & Public
1.5.6 Retail & Consumer Goods
1.5.7 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Customer Care BPO Market Size
2.2 Customer Care BPO Growth Trends by Regions
2.2.1 Customer Care BPO Market Size by Regions (2015-2028)
2.2.2 Customer Care BPO Market Share by Regions (2015-2020)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 Customer Care BPO Market Size by Manufacturers
3.1.1 Global Customer Care BPO Revenue by Manufacturers (2015-2020)
3.1.2 Global Customer Care BPO Revenue Market Share by Manufacturers (2015-2020)
3.1.3 Global Customer Care BPO Market Concentration Ratio (CR5 and HHI)
3.2 Customer Care BPO Key Players Head office and Area Served
3.3 Key Players Customer Care BPO Product/Solution/Service
3.4 Date of Enter into Customer Care BPO Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Customer Care BPO Market Size by Type (2015-2020)
4.2 Global Customer Care BPO Market Size by Application (2015-2020)
5 United States
5.1 United States Customer Care BPO Market Size (2015-2020)
5.2 Customer Care BPO Key Players in United States
5.3 United States Customer Care BPO Market Size by Type
5.4 United States Customer Care BPO Market Size by Application
6 Europe
6.1 Europe Customer Care BPO Market Size (2015-2020)
6.2 Customer Care BPO Key Players in Europe
6.3 Europe Customer Care BPO Market Size by Type
6.4 Europe Customer Care BPO Market Size by Application
7 China
7.1 China Customer Care BPO Market Size (2015-2020)
7.2 Customer Care BPO Key Players in China
7.3 China Customer Care BPO Market Size by Type
7.4 China Customer Care BPO Market Size by Application
8 Japan
8.1 Japan Customer Care BPO Market Size (2015-2020)
8.2 Customer Care BPO Key Players in Japan
8.3 Japan Customer Care BPO Market Size by Type
8.4 Japan Customer Care BPO Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Customer Care BPO Market Size (2015-2020)
9.2 Customer Care BPO Key Players in Southeast Asia
9.3 Southeast Asia Customer Care BPO Market Size by Type
9.4 Southeast Asia Customer Care BPO Market Size by Application
10 India
10.1 India Customer Care BPO Market Size (2015-2020)
10.2 Customer Care BPO Key Players in India
10.3 India Customer Care BPO Market Size by Type
10.4 India Customer Care BPO Market Size by Application
11 Central & South America
11.1 Central & South America Customer Care BPO Market Size (2015-2020)
11.2 Customer Care BPO Key Players in Central & South America
11.3 Central & South America Customer Care BPO Market Size by Type
11.4 Central & South America Customer Care BPO Market Size by Application
12 International Players Profiles
12.1 Teleperformance SA
12.1.1 Teleperformance SA Company Details
12.1.2 Company Description and Business Overview
12.1.3 Customer Care BPO Introduction
12.1.4 Teleperformance SA Revenue in Customer Care BPO Business (2015-2020)
12.1.5 Teleperformance SA Recent Development
12.2 Convergys
12.2.1 Convergys Company Details
12.2.2 Company Description and Business Overview
12.2.3 Customer Care BPO Introduction
12.2.4 Convergys Revenue in Customer Care BPO Business (2015-2020)
12.2.5 Convergys Recent Development
12.3 Arvato
12.3.1 Arvato Company Details
12.3.2 Company Description and Business Overview
12.3.3 Customer Care BPO Introduction
12.3.4 Arvato Revenue in Customer Care BPO Business (2015-2020)
12.3.5 Arvato Recent Development
12.4 Sykes Enterprises
12.4.1 Sykes Enterprises Company Details
12.4.2 Company Description and Business Overview
12.4.3 Customer Care BPO Introduction
12.4.4 Sykes Enterprises Revenue in Customer Care BPO Business (2015-2020)
12.4.5 Sykes Enterprises Recent Development
12.5 Atento
12.5.1 Atento Company Details
12.5.2 Company Description and Business Overview
12.5.3 Customer Care BPO Introduction
12.5.4 Atento Revenue in Customer Care BPO Business (2015-2020)
12.5.5 Atento Recent Development
12.6 TeleTech Holdings
12.6.1 TeleTech Holdings Company Details
12.6.2 Company Description and Business Overview
12.6.3 Customer Care BPO Introduction
12.6.4 TeleTech Holdings Revenue in Customer Care BPO Business (2015-2020)
12.6.5 TeleTech Holdings Recent Development
12.7 Serco
12.7.1 Serco Company Details
12.7.2 Company Description and Business Overview
12.7.3 Customer Care BPO Introduction
12.7.4 Serco Revenue in Customer Care BPO Business (2015-2020)
12.7.5 Serco Recent Development
12.8 Acticall (Sitel)
12.8.1 Acticall (Sitel) Company Details
12.8.2 Company Description and Business Overview
12.8.3 Customer Care BPO Introduction
12.8.4 Acticall (Sitel) Revenue in Customer Care BPO Business (2015-2020)
12.8.5 Acticall (Sitel) Recent Development
12.9 Alorica
12.9.1 Alorica Company Details
12.9.2 Company Description and Business Overview
12.9.3 Customer Care BPO Introduction
12.9.4 Alorica Revenue in Customer Care BPO Business (2015-2020)
12.9.5 Alorica Recent Development
12.10 Webhelp
12.10.1 Webhelp Company Details
12.10.2 Company Description and Business Overview
12.10.3 Customer Care BPO Introduction
12.10.4 Webhelp Revenue in Customer Care BPO Business (2015-2020)
12.10.5 Webhelp Recent Development
12.11 Amdocs
12.12 Transcom
12.13 Comdata
12.14 West Corporation
12.15 Infosys BPM
12.16 StarTek Inc
13 Market Forecast 2021-2028
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2021-2028)
13.10 Market Size Forecast by Application (2021-2028)
14 Analysts Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
