Contact Center Outsourcing Market Report by Company, Regions, Types and Applications, Global Status and Forecast to 2025
1 Industry Overview of Contact Center Outsourcing
1.1 Contact Center Outsourcing Market Overview
1.1.1 Contact Center Outsourcing Product Scope
1.1.2 Market Status and Outlook
1.2 Global Contact Center Outsourcing Market Size and Analysis by Regions
1.2.1 North America
1.2.2 Europe
1.2.3 China
1.2.4 Rest of Asia Pacific
1.2.5 Central & South America
1.2.6 Middle East & Africa
1.3 Contact Center Outsourcing Market by Type
1.3.1 Email Support
1.3.2 Chat Support
1.3.3 Voice Over IP (VoIP)
1.3.4 Website Support
1.3.5 Others
1.4 Contact Center Outsourcing Market by End Users/Application
1.4.1 BFSI
1.4.2 Retail
1.4.3 Government
1.4.4 IT & Telecommunication
1.4.5 Defense Aerospace & Intelligence
1.4.6 Manufacturing
1.4.7 Others
2 Global Contact Center Outsourcing Competition Analysis by Players
2.1 Contact Center Outsourcing Market Size (Value) by Players (2018 and 2019)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future
3 Company (Top Players) Profiles
3.1 IBM
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Contact Center Outsourcing Revenue (Value) (2015-2020)
3.1.5 Recent Developments
3.2 HP
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Contact Center Outsourcing Revenue (Value) (2015-2020)
3.2.5 Recent Developments
3.3 Sitel
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Contact Center Outsourcing Revenue (Value) (2015-2020)
3.3.5 Recent Developments
3.4 Teleperformance
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Contact Center Outsourcing Revenue (Value) (2015-2020)
3.4.5 Recent Developments
3.5 Xerox Corporation
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Contact Center Outsourcing Revenue (Value) (2015-2020)
3.5.5 Recent Developments
3.6 CGS Inc
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Contact Center Outsourcing Revenue (Value) (2015-2020)
3.6.5 Recent Developments
3.7 HGS
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Contact Center Outsourcing Revenue (Value) (2015-2020)
3.7.5 Recent Developments
3.8 Datamark, Inc
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Contact Center Outsourcing Revenue (Value) (2015-2020)
3.8.5 Recent Developments
3.9 Infinit Contact
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Contact Center Outsourcing Revenue (Value) (2015-2020)
3.9.5 Recent Developments
3.10 Five9
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Contact Center Outsourcing Revenue (Value) (2015-2020)
3.10.5 Recent Developments
3.11 VADS
3.12 Alorica
3.13 Invensis
3.14 Transcosmos
4 Global Contact Center Outsourcing Market Size by Type and Application (2015-2020)
4.1 Global Contact Center Outsourcing Market Size by Type (2015-2020)
4.2 Global Contact Center Outsourcing Market Size by Application (2015-2020)
4.3 Potential Application of Contact Center Outsourcing in Future
4.4 Top Consumer/End Users of Contact Center Outsourcing
5 North America Contact Center Outsourcing Development Status and Outlook
5.1 North America Contact Center Outsourcing Market Size (2015-2020)
5.2 North America Contact Center Outsourcing Market Size and Market Share by Players (2018 and 2019)
6 Europe Contact Center Outsourcing Development Status and Outlook
6.1 Europe Contact Center Outsourcing Market Size (2015-2020)
6.2 Europe Contact Center Outsourcing Market Size and Market Share by Players (2018 and 2019)
7 China Contact Center Outsourcing Development Status and Outlook
7.1 China Contact Center Outsourcing Market Size (2015-2020)
7.2 China Contact Center Outsourcing Market Size and Market Share by Players (2018 and 2019)
8 Rest of Asia Pacific Contact Center Outsourcing Development Status and Outlook
8.1 Rest of Asia Pacific Contact Center Outsourcing Market Size (2015-2020)
8.2 Rest of Asia Pacific Contact Center Outsourcing Market Size and Market Share by Players (2018 and 2019)
9 Central & South America Contact Center Outsourcing Development Status and Outlook
9.1 Central & South America Contact Center Outsourcing Market Size (2015-2020)
9.2 Central & South America Contact Center Outsourcing Market Size and Market Share by Players (2018 and 2019)
10 Middle East & Africa Contact Center Outsourcing Development Status and Outlook
10.1 Middle East & Africa Contact Center Outsourcing Market Size (2015-2020)
10.2 Middle East & Africa Contact Center Outsourcing Market Size and Market Share by Players (2018 and 2019)
11 Market Forecast by Regions, Type and Application (2021-2028)
11.1 Global Contact Center Outsourcing Market Size (Value) by Regions (2021-2028)
11.1.1 North America Contact Center Outsourcing Revenue and Growth Rate (2021-2028)
11.1.2 Europe Contact Center Outsourcing Revenue and Growth Rate (2021-2028)
11.1.3 China Contact Center Outsourcing Revenue and Growth Rate (2021-2028)
11.1.4 Rest of Asia Pacific Contact Center Outsourcing Revenue and Growth Rate (2021-2028)
11.1.5 Central & South America Contact Center Outsourcing Revenue and Growth Rate (2021-2028)
11.1.6 Middle East & Africa Contact Center Outsourcing Revenue and Growth Rate (2021-2028)
11.2 Global Contact Center Outsourcing Market Size (Value) by Type (2021-2028)
11.3 Global Contact Center Outsourcing Market Size by Application (2021-2028)
12 Contact Center Outsourcing Market Dynamics
12.1 Contact Center Outsourcing Market Opportunities
12.2 Contact Center Outsourcing Challenge and Risk
12.2.1 Competition from Opponents
12.2.2 Downside Risks of Economy
12.3 Contact Center Outsourcing Market Constraints and Threat
12.3.1 Threat from Substitute
12.3.2 Government Policy
12.3.3 Technology Risks
12.4 Contact Center Outsourcing Market Driving Force
12.4.1 Growing Demand from Emerging Markets
12.4.2 Potential Application
13 Market Effect Factors Analysis
13.1 Technology Progress/Risk
13.1.1 Substitutes
13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
13.3.1 Economic Fluctuations
13.3.2 Other Risk Factors
14 Research Finding/Conclusion
15 Appendix
Methodology
Analyst Introduction
Data Source
