1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Contact Center Market Size Growth Rate by Type (2015-2028)
1.4.2 On-Premise Type
1.4.3 Cloud-based Type
1.5 Market by Application
1.5.1 Global Contact Center Market Share by Application (2015-2028)
1.5.2 Telecommunication
1.5.3 BFSI
1.5.4 Government and Public Sector
1.5.5 Healthcare and Life Sciences
1.5.6 Retail and Consumer Goods
1.5.7 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Contact Center Market Size
2.2 Contact Center Growth Trends by Regions
2.2.1 Contact Center Market Size by Regions (2015-2028)
2.2.2 Contact Center Market Share by Regions (2015-2020)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 Contact Center Market Size by Manufacturers
3.1.1 Global Contact Center Revenue by Manufacturers (2015-2020)
3.1.2 Global Contact Center Revenue Market Share by Manufacturers (2015-2020)
3.1.3 Global Contact Center Market Concentration Ratio (CR5 and HHI)
3.2 Contact Center Key Players Head office and Area Served
3.3 Key Players Contact Center Product/Solution/Service
3.4 Date of Enter into Contact Center Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Contact Center Market Size by Type (2015-2020)
4.2 Global Contact Center Market Size by Application (2015-2020)
5 United States
5.1 United States Contact Center Market Size (2015-2020)
5.2 Contact Center Key Players in United States
5.3 United States Contact Center Market Size by Type
5.4 United States Contact Center Market Size by Application
6 Europe
6.1 Europe Contact Center Market Size (2015-2020)
6.2 Contact Center Key Players in Europe
6.3 Europe Contact Center Market Size by Type
6.4 Europe Contact Center Market Size by Application
7 China
7.1 China Contact Center Market Size (2015-2020)
7.2 Contact Center Key Players in China
7.3 China Contact Center Market Size by Type
7.4 China Contact Center Market Size by Application
8 Japan
8.1 Japan Contact Center Market Size (2015-2020)
8.2 Contact Center Key Players in Japan
8.3 Japan Contact Center Market Size by Type
8.4 Japan Contact Center Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Contact Center Market Size (2015-2020)
9.2 Contact Center Key Players in Southeast Asia
9.3 Southeast Asia Contact Center Market Size by Type
9.4 Southeast Asia Contact Center Market Size by Application
10 India
10.1 India Contact Center Market Size (2015-2020)
10.2 Contact Center Key Players in India
10.3 India Contact Center Market Size by Type
10.4 India Contact Center Market Size by Application
11 Central & South America
11.1 Central & South America Contact Center Market Size (2015-2020)
11.2 Contact Center Key Players in Central & South America
11.3 Central & South America Contact Center Market Size by Type
11.4 Central & South America Contact Center Market Size by Application
12 International Players Profiles
12.1 Teleperformance
12.1.1 Teleperformance Company Details
12.1.2 Company Description and Business Overview
12.1.3 Contact Center Introduction
12.1.4 Teleperformance Revenue in Contact Center Business (2015-2020)
12.1.5 Teleperformance Recent Development
12.2 Alorica
12.2.1 Alorica Company Details
12.2.2 Company Description and Business Overview
12.2.3 Contact Center Introduction
12.2.4 Alorica Revenue in Contact Center Business (2015-2020)
12.2.5 Alorica Recent Development
12.3 Convergys
12.3.1 Convergys Company Details
12.3.2 Company Description and Business Overview
12.3.3 Contact Center Introduction
12.3.4 Convergys Revenue in Contact Center Business (2015-2020)
12.3.5 Convergys Recent Development
12.4 Atento S.A
12.4.1 Atento S.A Company Details
12.4.2 Company Description and Business Overview
12.4.3 Contact Center Introduction
12.4.4 Atento S.A Revenue in Contact Center Business (2015-2020)
12.4.5 Atento S.A Recent Development
12.5 Sykes Enterprises
12.5.1 Sykes Enterprises Company Details
12.5.2 Company Description and Business Overview
12.5.3 Contact Center Introduction
12.5.4 Sykes Enterprises Revenue in Contact Center Business (2015-2020)
12.5.5 Sykes Enterprises Recent Development
12.6 Arvato
12.6.1 Arvato Company Details
12.6.2 Company Description and Business Overview
12.6.3 Contact Center Introduction
12.6.4 Arvato Revenue in Contact Center Business (2015-2020)
12.6.5 Arvato Recent Development
12.7 Serco Group
12.7.1 Serco Group Company Details
12.7.2 Company Description and Business Overview
12.7.3 Contact Center Introduction
12.7.4 Serco Group Revenue in Contact Center Business (2015-2020)
12.7.5 Serco Group Recent Development
12.8 Acticall (Sitel)
12.8.1 Acticall (Sitel) Company Details
12.8.2 Company Description and Business Overview
12.8.3 Contact Center Introduction
12.8.4 Acticall (Sitel) Revenue in Contact Center Business (2015-2020)
12.8.5 Acticall (Sitel) Recent Development
12.9 Transcom
12.9.1 Transcom Company Details
12.9.2 Company Description and Business Overview
12.9.3 Contact Center Introduction
12.9.4 Transcom Revenue in Contact Center Business (2015-2020)
12.9.5 Transcom Recent Development
12.10 TeleTech
12.10.1 TeleTech Company Details
12.10.2 Company Description and Business Overview
12.10.3 Contact Center Introduction
12.10.4 TeleTech Revenue in Contact Center Business (2015-2020)
12.10.5 TeleTech Recent Development
12.11 Concentrix (SYNNEX)
12.12 HKT Teleservices
12.13 Comdata Group
13 Market Forecast 2021-2028
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2021-2028)
13.10 Market Size Forecast by Application (2021-2028)
14 Analysts Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
